FAQs

  • Do we sell pets?

    No, we do not sell pets, we only sell products that pets need.

  • What size would fit my pet?

    Please refer to the size chart provided on the product details page for product specific sizing.
    For further queries, please contact Customer Service.

  • What are the modes of payment we accept?

    Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.

  • Do we customise?

    Yes, we do customise according to your pet’s needs. We can have beds, collars, leashes, name tags, bowls, toys, and almost anything else specially designed to suit your pet.

  • How long does an order made online take to reach me?

    Orders are normally dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location. Orders placed for NCR location are delivered in 1 Business Day (subject to availability of products in our Gurgaon warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you.

    Orders can be tracked through our whatsapp chatbot as well.

  • How many days after I buy something can I return it?

    Please make sure that you raise an exchange request within 5 days of the product delivery.

  • What all products are eligible for exchange and returns?

    We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

    • Edible and perishable items like food, treats etc
    • Personalised products that are made to order
    • Beds, play pens, crates & carriers
    • Dog Toys & Cat Toys
    • Items purchased during sales
    • Face Masks
    • Dog Pads/Diapers
    • Medicines & Supplements

    Returns and exchanges will also not be accepted in the following circumstances:

    • If request is initiated after 5 business days of order delivery
    • Product is used or altered
    • Product is damaged due to misuse/overuse by the customer
    • Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
    • Items purchased on discounted price are also not eligible for return/exchange
  • How long is store credit valid for?

    You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

  • What modes of payment are accepted?

    Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking

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